1. Introduction
Welcome to the Instagram DM Agent ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Information You Provide
- Account information (email address, password)
- Instagram Business account connection data
- Facebook Page access tokens (encrypted)
- Knowledge base content you upload
- Bot configuration settings
2.2 Automatically Collected Information
- Instagram DM messages (inbound and outbound)
- Conversation metadata (timestamps, sender IDs)
- Usage data and analytics
- Webhook events from Instagram
3. How We Use Your Information
We use the collected information to:
- Provide and maintain the Instagram DM automation service
- Process and respond to Instagram messages on your behalf
- Store conversation history for context and analytics
- Improve our AI response quality and service features
- Send you service-related notifications
- Comply with legal obligations
4. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Access tokens are encrypted using AES-256 encryption
- Secure SSL/TLS connections for all data transmission
- Database hosted on secure cloud infrastructure (Render)
- Regular security audits and updates
5. Third-Party Services
Our Service integrates with:
- Meta/Facebook: For Instagram API access and authentication
- Anthropic Claude: For AI-powered message responses
- n8n: For workflow automation (optional)
These services have their own privacy policies. We encourage you to review them.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Disconnect your Instagram account at any time
- Opt-out of data collection
8. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: [email protected]